Frequently Asked Questions

INCONTROL TOUCH PRO MAP UDPATER – Installation

What is the InControl Touch Pro Map Updater? What is it for?

InControl Touch Pro Map Updater is a free-of-charge software that allows you to download, purchase, and install map updates to your navigation. Without the InControl Touch Pro Map Updater, you cannot download updates to your navigation device. Download the InControl Touch Pro Map Updater here.

How do I download the InControl Touch Pro Map Updater?

You can download the Map updater software from https://landrover-ngi.welcome.naviextras.com website. Go to Get your update page directly.

How can I obtain the latest version of InControl Touch Pro Map Updater?

Once a new version of InControl Touch Pro Map Updater is available, the program will automatically instruct you to update your current version. If you are uncomfortable using this automatic update method, you can choose to install the newest InControl Touch Pro Map Updater from https://landrover-ngi.welcome.naviextras.com site and download the installation program accompanying the latest version of InControl Touch Pro Map Updater.

Can I install InControl Touch Pro Map Updater to Windows?

Yes, InControl Touch Pro Map Updater is compatible with up-to-date Microsoft Windows version 7, 8 and 10.

Can I Install InControl Touch Pro Map Updater to Mac?

Yes, InControl Touch Pro Map Updater is compatible with Mac, OSX 10.10 or newer version.

If you are using the OSX Catalina, please download and install the latest version of the InControl Touch Pro Map Updater, that is compatible with your OSX. The previous InControl Touch Pro Map Updater won’t start after OSX update Catalina.

Do I need an internet connection to download the latest maps/content?

The InControl Touch Pro Map Updater needs to connect to online servers for completing various functions including checking for updates and downloading the latest maps.

How do I start the InControl Touch Pro Map Updater?

When you downloaded and installed the InControl Touch Pro Map Updater, launch it with the icon on your desktop. The Incontrol Touch Pro Map Updater will automatically read and recognize the navigation data from the USB flash drive.

NOTE: Please make sure that you have turned on your vehicle's navigation system at least once before removing the USB flash drive and inserting it into your computer.

What languages does the InControl Touch Pro Map Updater support?

The InControl Touch Pro Map Updater is available in English and Japanese. Please use the LANGUAGE selector to view all available languages.

INCONTROL TOUCH PRO MAP UPDATER – Usage and operation

How can I create an InControl Touch Pro Map Updater account?

To download map updates you need to create an account in InControl Touch Pro Map Updater application. Start the InControl Touch Pro Map Updater, click on ’Registration’ and provide your name, email address and password.

I forgot my login email. What can I do?

If you forgot the email address that you used for creating the InControl Touch Pro Map Updater account, you must register again. All the content that you have obtained previously will still be available to you because content is locked to your InControl Touch Map Updater radio and not to your InControl Touch Pro Map Updater account.

I forgot my password. What can I do?

If you forgot your password, use the Forgot Password link to recover your password.

MAP UPDATES

How can I update my existing maps?

You can update your maps via InControl Touch Pro Map Updater application/software. For a quick reference, follow these 4 steps:

  1. Collect the navigation system information onto a USB stick in your vehicle.
  2. Download InControl Touch Pro Map Updater to your computer and launch it.
  3. Follow the instructions on the screen to update your map.
  4. Insert your USB stick into the navigation device and update the system.

Please check the How to Guide for detailed information.

How can i check the availability of any map updates?

If you want to know before launching InControl Touch Pro Map Updater whether a new map version was released, please sign up for newsletters on https://landrover-ngi.welcome.naviextras.com/ or in the InControl Touch Pro Map Updater to get notified by email.
In other cases, launch the InControl Touch Pro Map Updater, insert the USB flash drive that contains the data of your navigation device. The Map Updater application will automatically recognize available updates for the detected device and will offer them for download and install.

Can I install available updates later?

Yes, all available updates can be installed at any point in time.

Can I cancel the download and install in progress?

No, the Download and Install process must complete fully to maintain consistency and validity of the map contents on the InControl Touch Pro Map Updater navigation device. Please do not close the InControl Touch Pro Map Updater or remove the USB flash drive while Download and Install is in progress.

How long should it take to download the map data?

The download time varies based on the size of the content being downloaded and your internet connection speed. It is recommended to use a broadband internet connection for downloading updates and new contents.

Are the older maps deleted when a new map update is installed?

Yes, newer maps delete and replace the older version of maps.

INCONTROL TOUCH PRO MAP UPDATER – Common problems and solutions

How do I resolve a connection error?

A connection error indicates that the InControl Touch Pro Map Updater is unable to reach the online update servers. Please ensure there is an active internet connection available and try to load the InControl Touch Pro Map Updater again.

Why is the InControl Touch Pro Map Updater not detecting my USB flash drive?

The InControl Touch Pro Map Updater will detect the USB flash drive only if the navigation data from the head unit is properly exported. You can:

  1. Make sure you have enough free space on the USB flash drive to which you wish to copy/export the navigation data.
  2. Export the navigation data from the head unit to your USB flash drive again and wait until the process is fully completed. Do not eject the flash drive before it finishes the process.
  3. Check if the USB flash drive slot (reader) on your computer is working properly.

Why are some of the options greyed out?

The InControl Touch Pro Map Updater automatically recognizes the contents of the connected USB flash drive. The availability of certain buttons and/or features may be linked to the contents of the data from the head unit.

Why am I seeing ‘The computer has insufficient free space’?

InControl Touch Pro Map updater needs to first download the selected products from an online server before copying the data to your USB flash drive. If you see this error, please ensure you have sufficient free space on your computer and restart the download and install process. The free space required varies according to map region. As a rough guide it may be necessary to have up to 10GB of free space.

Why is the download and install process failing?

Possible causes for this could be, the InControl Touch Pro Map Updater is unable to reach the update servers due to network issues, intermittent connection errors or USB flash drive read/write errors. In most cases, the InControl Touch Pro Map Updater will display appropriate error messages to help identify the issue. If you are experiencing a consistent issue with Download and Install, please contact your Land Rover Retailer for assistance.

I am using Mac and the InControl Touch Pro Map Updater won’t start. What should I do?

If you have updated your OSX for Catalina, the InControl Touch Pro Map Updater will work only if you delete the previous version of the InControl Touch Pro Map Updater and download the latest one.

What do I need to pay attention at the first usage?

When using the InControl Touch Pro Map Updater on Catalina macOS for the first time, an additional permission is required to allow the application to access files on your data carrier/device. Please allow this, otherwise the InControl Touch Pro Map Updater won’t run anymore.

Can I change the application permission settings later?

You can set the application permissions anytime in System Preferences. Go to Security & Privacy > Files and Folders and tick the box next to Removable volumes under the InControl Touch Pro Map Updater application.

Do you have a contact centre for support?

Please contact your Land Rover Retailer for further assistance.

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